Warranty

Every order includes a lifetime limited warranty against defects in materials and workmanship, including bonded gold that tarnishes, flakes, or discolours under normal wear.

The warranty does not cover lost or stolen items, normal scratches from daily wear, accidental damage, misuse, or unauthorized repairs and modifications.

To start a warranty review, open the order in your account, choose the product-quality reason, and add photos with a short description of the issue. We may ask for more information, or for the item to be sent back so we can inspect it. We decide whether the issue is a covered manufacturing defect, and that decision determines the outcome. There is no time limit on a covered defect.

An approved warranty claim is resolved with a replacement of the same item, or store credit where an identical replacement is not available. Warranty claims are not refunded to the original payment method.

Warranty coverage applies only to purchases from authorized sellers, including the official store, TikTok Shop, and Amazon. Purchases from unauthorized resellers or resale marketplaces are not eligible.

Need help?

Covered defects are reviewed through Support — pick the order, describe the issue, and add photos so our team can assess it.